Locate your order

To track your order, enter your shipping locator (you will find it in the email you received when placing the order or by entering https://patitasco.com/historial-compra) and the postal code of the delivery address.

You can follow the delivery progress on the map above. By clicking on the carrier's tracking number that you will find below the map, you can also see the exact details of each phase of the process. Remember that carriers do not make shipments during weekends, so if you placed the order on a Friday, although it is usual to receive it on Monday or Tuesday, it could be delayed until the following Wednesday.

If you have not yet received the "order sent" email or have any other issue, contact us (we recommend doing it through our WhatsApp +34 637 19 50 34), where we attend every day of the week and we will surely solve the problem for you.

The delivery address can only be changed before the order is processed. Contact us as soon as possible if you want to make any last-minute changes to our WhatsApp (+34 637 19 50 34), we will do everything possible to help you.

If your order is still in our facilities, we are still on time, so contact us and we will be happy to help you... but... hurry up because we are very fast... Everything for the furry ones!

Yes, we will send you a confirmation by email and to your mobile with the tracking details as soon as the order leaves our warehouse. We will also notify you when the package is at the destination office so you have information about the time range in which we will try to deliver it to your home.

If you are not available at the time of delivery, the carrier will try to contact you to schedule a second visit. You can also contact the carrier to reschedule the delivery according to your convenience by contacting the carrier that has been assigned to you (you will receive a notification from the logistics operator to your email).

If you receive a damaged order, please take photos of the damaged product and contact us to arrange the return or replacement of the product.

Once your order is in transit, it can no longer be canceled, but you can start a return process once you receive it where you will only have to pay the return shipping costs.